BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//The Lime Street Guide - ECPv6.15.18//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:The Lime Street Guide
X-ORIGINAL-URL:https://staging.limestreetguide.com
X-WR-CALDESC:Events for The Lime Street Guide
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251015T130000
DTEND;TZID=Europe/London:20251015T140000
DTSTAMP:20260406T041317
CREATED:20250710T214054Z
LAST-MODIFIED:20250710T214054Z
UID:85849-1760533200-1760536800@staging.limestreetguide.com
SUMMARY:IIL Webinar: Customer behavioural biases: Understanding the essentials 2025
DESCRIPTION:IIL Webinar: Customer behavioural biases: Understanding the essentials 2025\nIn this IIL webinar\, Jeff Heasman will introduce you to the most common\, though often difficult to spot\, behavioural biases that can be encountered throughout the customer journey from product design to claims settlement\, as well as tips on how to handle them to avoid customer harm. \nThe FCA stated in the Final Guidance to the new Consumer Duty that firms need to take account of how customers ‘transact in the real world’. Therefore\, being able to identify and handle customers’ behavioural biases\, as well as our own behavioural biases and biases embedded in product design and marketing\, is key to avoiding potential customer harm. With behavioural sciences now very much at the centre of the new outcomes-based regulation system\, this webinar is a must for anyone who wants to stay on the right side of the new Consumer Duty. \nLearning objectives\n\nIdentify behavioural biases that occur throughout the customer journey from product design to claims settlement\nExplain how these behavioural biases impact the decisions that customers make\nImplement a strategy to minimise the risk of behavioural biases resulting in customer harm\n\nSpeakers\n\nJeff Heasman MABP\, LL.B (Hons)\, LL.M\, Founder & CEO\, Insurance Upskill\n\n		\n\n							\n					Share this event with your colleagues:\n				 \n			\n			\n\n								\n		\n\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Facebook\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Twitter\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																LinkedIn\n									\n						\n\n											\n					\n									\n							\n\n					\n						\n						 \n					\n						\n							\n\n							\n																Email\n									\n						\n\n											\n					\n									\n			\n					\n		\n			\n		\n		Visit Event Website
URL:https://staging.limestreetguide.com/event/iil-webinar-customer-behavioural-biases-understanding-the-essentials-2025/
LOCATION:Online
CATEGORIES:Online,Education & Training,CPD Certified
ATTACH;FMTTYPE=image/png:https://staging.limestreetguide.com/wp-content/uploads/2017/09/logo-the-insurance-institute-of-london-e1539464378247.png
ORGANIZER;CN="The Insurance Institute of London (IIL)":MAILTO:Iil.london@cii.co.uk
GEO:51.533166;-0.130418
END:VEVENT
END:VCALENDAR